If you use material from Utrecht University Library, you agree to the applicable regulations.

Articles

1.Registration and library card
2.Change of address
3.Borrowing
4.Loan period and renewal
5.Fines system
6.Borrowing and requesting
7.Borrowing from other libraries
8.Complaints procedures
9.Other stipulations

 

Article 1 Registration and library card

  1. At registration you will receive a library card which is non-transferable.
  2. If you only want to consult  material (so not borrow it), you do not need a library card. You can apply for a free reading room card.
  3.  Have you lost your library card or has it been stolen? To prevent misuse, you must warn the library immediately.You will receive a new library card against payment of administration costs and on presentation of a valid proof of identity.
  4. Borrowers below the age of 18 are supposed to have subscribed to the library with the consent of their parents/legal guardians. Any liability resulting from the subsciption taken out by their underage children/pupils must be accepted by the parents/legal guardians.

Article 2 Change of address

  1. Notifying the library of your change of address
  2. Any consequences of not notifying the library of your change of address in time, are completely at your own risk and at your own expense.

Article 3 Borrowing

  1. You can check out books using the self-issue machine.Have you forgotten your library card? Please go to the service desk where you borrow the book on presentation of a valid proof of identity.
  2. You may borrow up to fifteen books at one time. In special cases, you can ask a temporary permission to borrow more books.
  3. Manuscripts, books published before 1900, precious and rare works, can only be consulted if you are in possession of a library card or reading room card.
  4. You must take care that all materials to be checked out are registered on your library card. If you leave the library taking materials which have not been registered for check out, you may be denied access to the library, either permanently or for a period to be fixed by the librarian.
  5. You are not permitted to loan borrowed materials to third parties.
  6. You may collect material for another borrower on presentation of that person’s library card (for Utrecht University students: that person’s student card).
  7. As borrower, you are liable for damage, failure to return the book in time or loss of the materials borrowed by you, regardless of the cause. Make sure that the materials you want to borrow are in good condition. If you detect damage, you should report this at the service desk.
  8. For the replacement of lost books or in the case of irreparable damage of materials borrowed by you, you must pay compensation equal to the replacement value. In the case of repairable materials, you must pay the costs of repair.
  9. If you are convinced that you have not checked out materials or that you have returned them, whereas the materials are still registered on your library card, you can make use of the complaints regulations as stated in Article 8.
  10. When you return borrowed material, you can choose between a printed receipt or a receipt by email. If the administration system of the library shows that you have not returned the materials, you have no proof of the opposite. As a consequence, the library will hold you liable for the possible loss of the material.
     

Article 4 Loan period and renewal

  1. The standard loan period is 28 days. Different loan periods are determined by the borrowing library itself.You can extend the loan period.
  2. You must return materials no later than the last day of the loan period or send them – properly wrapped and stamped - by post. Sending items by post is at the user’s risk.
  3. You can return materials at any Utrecht University library.

 

Article 5 Fines system

Article 6 Borrowing and requesting

Article 7 Borrowing from other libraries

Article 8 Complaints procedures

  1. You must file your complaint via the Contact page. The head of the Department of Public Services will respond to the complaint in writing within two weeks.
  2. If you are not satisfied with the response, you may file your complaint with the librarian of Utrecht University who will respond to the complaint in writing within two weeks. During this period when the librarian deals with the complaint, the decision of the head of the Department of Public Services, concerning the complaint, remains applicable as stated in paragraph 1 of this article.
  3. A borrower cannot appeal against a decision of the librarian, unless the decision concerns an appeal related to article 9, paragraph 5.

Article 9 Other stipulations

  1. You are to follow the instructions of library staff.
  2. The librarian (or his or her deputy) has the right to exclude borrowers who do not follow the stipulations of these regulations from (temporarily) using the library. You will be notified of the exclusion from borrowing by a registered letter from the librarian.
  3. The Utrecht University Library is responsible for the protection of the personal data of its users, according to the rules and conditions as stated in the law “Wet bescherming persoonsgegevens” (in Dutch).
  4. In cases not covered by these regulations, the librarian or his deputy decides. The librarian is authorized to depart from these regulations if necessary.
  5. If a borrower is excluded from borrowing and/or denied access to the library, the borrower may appeal to the Executive Board.