Get help and advice
Lost access to your 2FA?
If you do not have the recovery code, we can reset your two-factor authentication for you.
The quickest way to do so, is visiting one of our IT desks at the Educatorium. Please bring a valid ID-card, passport or European driver's license with you. The IT Desk is open on weekdays between 09:00-15:00h.
Need help? Or do you have a question?
IT Manuals
Setup Wi-Fi or install the UU printers? Check our extensive list of IT manuals to do it yourself
Online Selfservice
You can report a problem or request a service online. Log on using your Solis-id and password.
Telephone
Monday - Friday: 7:15 - 21:30
Saturday & Sunday: 10:00 - 21:30
Call: (030 253) 4500 / +31 30 253 4500
Contact us via whatsapp: +31610034493 (please note: calling to this number is not possible).
Local IT Desks
Balie Educatorium
Open between 09:00 and 15:00
Balie Kromme Nieuwegracht 80
Only open by appointment.
Please note that during public holidays, the mentioned days and times may vary.