Get help and advice

Lost access to your 2FA?

If you do not have the recovery code, we can reset your two-factor authentication for you.

The quickest way to do so, is visiting one of our IT desks at the Educatorium. Please bring a valid ID-card, passport or European driver's license with you. The IT Desk is open on weekdays between 09:00-15:00h.

Need help? Or do you have a question?

IT Manuals

Setup Wi-Fi or install the UU printers? Check our extensive list of IT manuals to do it yourself

Online Selfservice

You can report a problem or request a service online. Log on using your Solis-id and password.



Monday - Friday: 7:15 - 21:30

Saturday & Sunday: 10:00 - 21:30

Call: (030 253) 4500 / +31 30 253 4500


Contact us via whatsapp: +31610034493 (please note: calling to this number is not possible).

Student studeert met laptop op zitkussens in de Universiteitsbibliotheek in De Uithof.


You can email us at

Local IT Desks

Balie Educatorium

Open between 09:00 and 15:00

Balie Kromme Nieuwegracht 80

Only open by appointment. 

Please note that during public holidays, the mentioned days and times may vary.