Get help and advice

Lost access to your 2FA?

If you do not have the recovery code, we can reset your two-factor authentication for you.

The quickest way to do so, is visiting one of our IT desks at the Educatorium. Please bring a valid ID-card, passport or European driver's license with you. The IT Desk is open on weekdays between 09:00-15:00h.

Need help? Or do you have a question?

IT Manuals

Setup Wi-Fi or install the UU printers? Check our extensive list of IT manuals to do it yourself

Online Selfservice

You can report a problem or request a service online. Log on using your Solis-id and password.

Contact-telefoon

Telephone

Monday - Friday: 7:15 - 21:30

Saturday & Sunday: 10:00 - 21:30

Call: (030 253) 4500 / +31 30 253 4500

Whatsapp

Contact us via whatsapp: +31610034493 (please note: calling to this number is not possible).

Student studeert met laptop op zitkussens in de Universiteitsbibliotheek in De Uithof.

Email

You can email us at servicedesk@uu.nl

Local IT Desks

Balie Educatorium

Open between 09:00 and 15:00

Balie Kromme Nieuwegracht 80

Only open by appointment. 

Please note that during public holidays, the mentioned days and times may vary.