Our mission

We are dedicated to providing students, employees, and teaching and research staff with a professional IT community that enables them to perform to the best of their abilities. We aim for innovation, and proactively seek ongoing collaboration with our partners at the forefront of Utrecht University’s educational and research activities.

To achieve this, we focus on:

  • Being customer-oriented
  • A harmonic combination of governance and innovation
  • Being reliable and guaranteeing high-quality IT
  • Securing university data

Core values

In addition to the university’s core values of ambition, inspiration, commitment and independence, we as an IT community place great value on openness, expertise, cooperation, and on being a learning organisation.


As an IT community, our aim is to move away from simply providing "back–office" support, and to participate at the forefront of Utrecht University in facilitating excellent education and innovative research. We do so by directly collaborating with employees, students and teaching and research staff regarding what they want and need in modern IT technology. By making such technology accessible to them – and establishing outstanding support of primary processes and management – we aim to ensure that the working and learning environment at Utrecht University is effective and appealing.


Our future ambitions are presented in a bi-annual IT Strategic Plan (Dutch only): the plan currently in place extends to 2016. It summarises our mission to be at the forefront of IT developments and deliver high-level IT for our students, staff and visitors, as well as our dedication to working together with the IT community to proactively develop new tools to make the university an even more attractive work environment.

Carolien Besselink - CIO, Director of IT
Carolien Besselink, directeur ITS

Since 2012 Carolien Besselink holds the position of Chief Information Officer and director of Information and Technology Services at Utrecht University. She has worked in IT environments in private and public organisations for more than 25 year and has extensive management experience in the field of governance, IT and change, innovation, operations and auditing. “With IT we can really enhance the quality of research and education at our university. To achieve this, I promote a proactive attitude from all IT people and deep knowledge of business issues as well as technical possibilities.”

René den Houting - Deputy Director/Head of Administration
René den Houting, adjunct directeur ITS

ITS Administration is responsible for the IT project portfolio, supplier management and lawful purchase of IT resources. 

Folkert-Jan de Groot - Head of Applications a.i./ Manager Research and Data Management Services

Within the cluster Applications the following IT departments work together:

  • Education Services
  • Research and Data Management Services 
  • Administration Services
  • Communication Services


Henk Verkolf - Head of Infrastructure a.i.

Within the cluster Infrastructure the following IT departments work together:

  • Infrastructure Services
  • End User Services
  • Security and Integration Services
  • Support
Esther Kemps - Manager Education Services
  • Digital study environment and blended learning
  • Managing educational systems such as Blackboard, Osiris and Syllabus
  • E-assessments
  • E-lectures
Mariëlle Tonk - Manager Administration Services
  • Financial systems
  • Expense portals
  • HR portals
  • Systems for electronical voting
  • Document management
  • Registration of chemicals
Veroniek Blommaert-Verwer - Manager Communication Services
  • Functional management university websites
  • Topdesk
  • Business Intelligence
Peter Scheeren - Manager End User Services
Peter Scheeren ITS
  • Work stations
  • Telecommunication facilities
  • Multifunctional printers 
Wouter Wierenga - Manager Infrastructure Services a.i.
  • Wired and wireless network
  • E-mail,
  • Hosting and housing of datacentres
Vacant - Manager Security and Integration Services
  • Identity and Access Management (IAM)
  • Data protection and information security
Jacqueline van Besouw - Manager Support
  • ICT Servicedesk
  • Support for tablets, phones and IT problems of any kind