About
Our mission
We are dedicated to providing students, employees, and teaching and research staff with a professional IT community that enables them to perform to the best of their abilities. We aim for innovation, and proactively seek ongoing collaboration with our partners at the forefront of Utrecht University’s educational and research activities.
To achieve this, we focus on:
- Being customer-oriented
- A harmonic combination of governance and innovation
- Being reliable and guaranteeing high-quality IT
- Securing university data
Core values
In addition to the university’s core values of ambition, inspiration, commitment and independence, we as an IT community place great value on openness, expertise, cooperation, and on being a learning organisation.
Profile
As an IT community, our aim is to move away from simply providing "back–office" support, and to participate at the forefront of Utrecht University in facilitating excellent education and innovative research. We do so by directly collaborating with employees, students and teaching and research staff regarding what they want and need in modern IT technology. By making such technology accessible to them – and establishing outstanding support of primary processes and management – we aim to ensure that the working and learning environment at Utrecht University is effective and appealing.
Strategy
Our future ambitions are presented in a bi-annual IT strategic plan (Dutch only) and the IT strategy flyer (both Dutch and English). The plan currently in place extends to 2020. It summarises our mission to be at the forefront of IT developments and deliver high-level IT for our students, staff and visitors, as well as our dedication to working together with the IT community to proactively develop new tools to make the university an even more attractive work environment.
Jan-Paul van Staalduinen - CIO | Director
Responsible for strategy, governance, development and support of the IT services of Utrecht University.
Carol van der Palen - Head of Infrastructure | Deputy director
Within the cluster infrastructure the following IT departments work together:
- Service Management and Architectural Services
- Digital Communication Services
- Central Systems Services
- User Collaboration Services
- Identity and Security Services
- Test and Quality Services
- Support and Monitoring Services
Bastiaan Grimm - Head of Applications
Within the cluster Applications the following IT departments work together:
- Education Services
- Teaching and Learning Services
- Research and Data Management Services
- Administration Services
- Business Intelligence, Integration and Online Services
Joost Peetoom - Head of Administration
ITS Administration is responsible for the office of the CIO and administrative processes, among others:
- IT project portfolio management
- Information security policies
Department Managers
Lars Ophoff (a.i.) - Support and Monitoring Services
- IT Service Desk, Local support, Selfservice and IT-desks
- Support for all IT-services at the UU
Yvonne Ranzijn - Educational Logistic Services (a.i.)
Functional management for Educational Logistic Systems.
- Osiris
- Syllabus and Time Edit
- MyUU
- Cursusplanner and ResourceBooker
Esther Kemps - Teaching and Learning Services
- Digital study environment and blended learning
- Functional management for:
- Learning Management Systems (Blackboard, Moodle)
- E-assessment (Remindo, Numworx)
- UU Video Platform (Ubicast)
Veroniek Blommaert-Verwer - Business Intelligence, Integration and Online Services
- Functional management university websites
- Topdesk
- Business Intelligence
- Integration Platform
Guido de Bresser - Identity and Security Services
- Identity and Access Management (IAM)
- Data protection and information security
- Privacy ITS
Eric Klumpers - User Collaboration Services
User Collaboration Services provides all Office 365 and Mac Support.
Alice van Leussen - Test and Quality Services
Provides services in the field of testing and quality for the other IT departments:
- Testing
- Testcoordination
- Automation & Tooling
- User eXperience (UX) & Usability
- Business Analysis & Requirements Engineering
- Product & Process Quality Assurance
Ron Mast - Digital Communication Services
Provides all network and telephony services of the UU, both fixed and wireless, and provides the telephony devices.
Marieke Lubbers - Service Management and Architectural Services
- Service Level Management of ITS services
- Entry point for requests for new ITS services
- IT Infrastructure architecture
- Project management for IT infrastructure projects
Paul van de Kamp - Administration Services
- Financial systems
- Expense portals
- HR portals
- Systems for electronical voting
- Document management
- Registration of chemicals
Pieter Versteegt a.i. - Central Systems Services
- Datacenters
- Linux- and Windows Server hosting
- Storage
- Databases
- Compute
Frank Heere - Research and Data Management Services
- Research and Data Management Services (RDMS)
Johan Esselink a.i. - Continuity of Delivery Services
- Supplier management
- Lawful purchase of IT resources
- ITIL process management
- Management and office support