CHIWORK 2025 Panel

Building on discussions within the International Future of Work Consortium, a panel was organized at the 4th CHIWORK Symposium, the annual Symposium on Human-Computer Interaction for Work, held in Amsterdam. The panel centered on the theme: 'What Makes a Good Workplace? Tasks, Trust, Time-Off and Differences'.

The panel brought together researchers from psychology, HCI, and managerial economics to explore what truly makes a workplace effective. Rather than focusing solely on technology and performance, the discussion emphasized that organizational factors are equally, if not more, critical to a well-functioning workplace. Four themes were addressed:

  • Tasks: A detailed understanding of tasks remains essential, even as automation makes future tasks harder to predict. Fundamental models of human behavior and cognition provide stable ground amid rapid change.
  • Trust: Algorithmic management risks undermining workers' well-being and trust. Organizations should develop 'recursive' learning algorithms that incorporate worker well-being, and focus on comprehensive measures of cooperation, especially in underperforming teams.
  • Time-off: Detaching from work plays a critical role in long-term productivity and well-being. Both organizations and technology designers should actively support time-off as a component of sustainable productivity, rather than treating it as an afterthought.
  • Differences: There is no one-size-fits-all approach. Designing technology that truly works requires acknowledging differences between users and communities, including, for example, the persistent gap between AI capabilities and the needs of communities in Africa.

The panel featured Dr. Christian Janssen and Prof. Dr. Samuele Murtinu (Utrecht University), Prof. Dr. Anna L. Cox (UCL), and Dr. Jacki O'Neill (Microsoft Research Africa). The panel proceedings were published in the ACM Digital Library as part of CHIWORK '25 Adjunct. 

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