Activiteiten
2024
Error en repair in klantenservicegesprekkenMartijn, G. (Speaker)
19 Sept 2024
, FrankWatching - Conversational ConferenceWhat bots and stakeholders think of each other - Utrecht University's research on how chatbots are perceived - front line agents and their managementMartijn, G. (Speaker)
13 Mar 2024
2023
'Could you please rephrase your question?’ Conversational repair strategies to cope with errors and breakdowns in customer service chatbot conversationsMartijn, G. (Speaker)
22 Nov 2023
, Conversations 20232022
Smooth Operators: Research on conversational agentsMartijn, G. (Presenter)
17 Jun 2022
, CLIN32A reconfigured way of working: Perspectives on humbot collaboration in the customer service domainMartijn, G. (Invited speaker)
25 May 2022
A reconfigured way of working:Martijn, G. (Speaker)
10 Feb 2022
, Etmaal van de Communicatiewetenschap