Managing for Public Service Performance
Out now: Managing for Public Service Performance. How People and Values Make a Difference (Oxford University Press), edited by Peter Leisink, Eva Knies, and Wouter Vandenabeele from the Utrecht University School of Governance (USG) and by Lotte B. Andersen, Gene A. Brewer, Christian B. Jacobsen. Around the world, public organisations face increasingly complex social issues related to globalization, migration, health crises, national security, and climate change. To meet these challenges, this book offers new directions to help improve public services in practice.
How can management make a meaningful contribution to the performance of public services? Around the world, public organisations face increasingly complex social issues related to globalisation, migration, health crises, national security, and climate change. To meet these challenges, we need a better understanding of what managing for public service performance means, and what it requires from public managers and public servants.
New directions for research and a framework
This book takes a multidisciplinary, critical, and context-sensitive approach to address such questions. Through a comparative review of public administration research, it examines a variety of management aspects such as leadership behaviour, human resource management, performance, diversity, and change management. It also critically reflects on how the context of the public sector affects the management-performance relationship in democratic societies, as well as the influence of numerous stakeholders and their beliefs about the nature and purpose of public service. By clarifying conceptual issues and taking a theoretical and evidence-based approach to the relationships between management and performance, this book offers new directions for research and a framework to help improve public services in practice.
You can find more information about Managing for Public Service Performance. How People and Values Make a Difference on the Oxford University Press website.