Printing, photocopying and scanning

Please note: If you want to print directly from your own computer or a UU-managed computer onto a new Canon printer, the old printer will no longer appear in the drop-down menu. You will need to install the new UU multifunctional printers once and log in using your Solis ID. Once you have done this, the printer will be installed and you will be able to select it from the list of printers. Please refer to the first-use guide for instructions on how to do this.

On the manuals website, you’ll find an overview of all the manuals for printing on the multifunctional printers. In some cases, you’ll be redirected from there to Canon’s own manuals portal.

UU Employees:

• Employees have to use their campuscard. The campuscard is automatically registered to your account.
• You can log in to the multifunctional printers via the ‘Campus Print’ app. You can download this from the Apple App Store or Google Play Store.
• You can request a temporary PIN code in the print portal and enter it on the printer to log in.

UU Students:

• You can log in to the multifunctional printers via the ‘Campus Print’ app. You can download this from the Apple App Store or Google Play Store.
• You can also link and use any card with an RFID chip (such as an OV-chipkaart*). You link this (again) once by requesting a PIN code in the print portal. Swipe your card over the printer's card reader. Enter your PIN code on the printer, and the card is linked and you can use it to log in from now on.
• You can request a temporary PIN code in the print portal and enter it on the printer to log in.

* Please note that the OV chip card has nothing to do with your printcredit.

There are several ways to print.

Installing multifunctional printers on a computer

The first time you want to print on a Canon printer, you’ll need to install it once. You’ll need to do this on both a UU computer and a personal computer. Read how to do so in the first-use manual. This is not necessary at a student workstation with a computer (e.g. in the libraries).

Printing via the Campus Print app (by Canon)

You can also print via the Campus Print app. You can download this from the Apple App Store or Google Play Store. Log in with your Solis ID and the printer will automatically be available. You can also use the app to easily log in (instead of using a card) to the multifunctional printers themselves.

Printing via the print portal

You can upload your files via the Campus Print Portal and then print them. This offers more options than printing via email. However, it can be more difficult to select the correct paper size here. If your source document is set to a size other than A3 or A4 (such as ‘letter’), you may encounter problems when printing.

Printing via email

Email your document from your UU email account to print@uu.nl

Printing via SolisWorkspace

You can always print easily via SolisWorkspace. The multifunction printers are already installed there.

If:

• you have a large print job (multifunctional printers are not suitable for this); or
• you need customised products such as posters or leaflets,

please visit the Canon shop.

All multifunctional printers are connected to the 'Follow Me' system. You simply send your documents from your computer or mobile device to the printers, and then collect them at a multifunctional of your choice.

This way you can always pick up your prints at the nearest multifunctional. It also enables you to (for example) send a document to the multifunctionals in the city centre, and collect it later somewhere at Utrecht Science Park.

Top up your print credit

To top up your print credit for the multifunctional printers and check your balance, open the Campus Print app or visit the Campus Print portal. It may take a little while for the amount to be credited after you’ve topped up.

Would you like to print on a Canon printer? If so, top up your credit on the Canon Print Portal. Your current Xerox credit will be transferred to your Canon account at the end of August.

Refunds

You can have your print credit refunded to your account. The credit must be at least 5 euros. Please note that refunds may take some time (a few weeks). You can do this via the Campus Print portal. Guests are not eligible for refunds: they must use up their print credit.

Please note: The rates are the same as those for previous Xerox printers.

If you are a student and are also employed by the university, you are automatically recognised as a member of staff by the multifunctional printers. From then on, you will use your campus card to log in to the multifunctional printers. If you still have personal print credit on your account (at least 5 euros) and expect to remain a member of staff, you can submit a request for a refund (see the section ‘Top-up and refund of print credit’ above).

Go to the Campus Print Portal to redeem your voucher and receive your print credit. Log in with your Solis ID and password.

If you wish to use the printing facilities at the University Library and do not have a Solis ID, please go to the library desk and ask for a guest Solis account. This account gives you free access to the printer’s scanning facilities. Please set up two-factor authentication on your account in order to print, scan or copy. To print or make copies, you will need printing credit: see the ‘Printing credit and refunds’ tab on this page.

Good to know if you have purchased print credit as a guest:

• The guest Solis account expires automatically after one year. Renew it in good time if you wish to retain your print credit.
• Once the guest Solis account has expired, any remaining print credit will also expire.
• With a Solis guest account, you are not entitled to a refund.
• The remaining print credit can be viewed on the printer’s display.

Please note: The rates are the same as those for previous Xerox printers.

All multifunctional printers are connected to the 'Follow Me' system. You simply send your documents from your computer or mobile device to the printers, and then collect them at a multifunctional of your choice.

This way you can always pick up your prints at the nearest multifunctional. It also enables you to (for example) send a document to the multifunctionals in the city centre, and collect it later somewhere at Utrecht Science Park.

UU Employees:

• Employees have to use their campuscard. The campuscard is automatically registered to your account.
• The use of an alternative card is not possible.
• You can also use your Solis-id and password to logon.

UU Students:

• To link a new card, please go to a multifunctional. Students can use any card they want with an RFID chip (for example an OV chip card*). Link your card by swiping it above the printer's card reader. On the keyboard type your Solis-id and password.
• To unlink a card, link a new card at the multifuntional itself or go to myprintportal.

* Please note that the OV chip card has nothing to do with your printcredit.

There are several ways to print.

Installing the multifunctionals on your own computer (queues)

The multifunctionals are already installed on (most) UU computers. On your own computer, you will have to install them yourself. This is the most commonly used method that also offers the most options. See 'Manuals about installing and using the multifunctionals' below.

Printing via SolisWorkspace

SolisWorkspace makes printing easy, because the multifunctionals are already installed there. Here you can easily change the paper format.

Printing via Myprintportal

You can also upload your files via myprintportal and then print them. The myprintportal offers more possibilities (settings) than printing via e-mail. However, it can be trickier to use the right paper size here. If your source document has a size other than A3 or A4 set (such as 'letter'), you may have problems printing.

Print via e-mail

Simply e-mail your document from your UU e-mail box to Mail2Print@uu.nl. You will receive a confirmation that your document is ready to be picked up at a multifunctional. Your documents are printed in colour by default. You can change this on the multifunctional before printing. Using the right paper size can also be trickier with this method. If your source document has a size other than A3 or A4 set (such as 'letter'), you may have problems printing. See 'Manuals about installing and using the multifunctionals' below for detailed instructions.

On most UU computers (Solis workstations) the multifunctionals are already (automatically) installed. On your own (private) laptop or unmanaged workstation you have to do this yourself.

Please visit our manuals website for an overview of all manuals for the multifunctionals.

Some examples:

• printing from your device (laptop/smartphone/tablet)
• scanning
• photocopying 

If:

• you have a large print job (the multifunctional printers are unfitted for this); or
• you need customized products like posters or flyers,

please go to the uu canon shop.

Print credits

To top up your print credit for the multifunctionals and to check your balance, go to myprintportal. It may take a while for the amount to be credited after top-up. UMC students must top up their print credit via the UMC website.

Please note that any print credit is linked to your university account (Solis-id), and not to your print card (e.g. public transport cards). A card is only used to quickly log on to the printer.

Refunds

In some cases, you can have print credit credited back to your account. This is allowed only once. Within about five weeks of your request, the amount will be credited to your account.

Refund (former) students on leaving university

(Former) students can apply for a print credit refund. You should do this as soon as possible after the end of your studies. You are eligible for a refund if you meet the following criteria.

• You have not previously requested a refund;
• Your Solis ID is still working and you can still log in to the myprintportal below;
• Your print credit is at least 5 euros or higher.

Apply for a refund at myprintportal.

Refund when you start working at UU as a (former) student

Were you a student at UU first and then came to work here? Then you no longer need print credit. Do you still have personal print credit in your account (minimum 5 euros) and do you expect to remain an employee? You can request a refund at myprintportal.

Refund for guests

Are you a guest at UU? Then refunds are not possible. You must use up your print credit before the Solis ID expires.

Please note that the rates in this table differ from the rates of the old printing system, in which no distinction was made between A3 and A4 format. Also, only recyled paper is used.

If you are a student and have also been appointed as an employee of the university, you are automatically identified as an employee at the multifunctionals. From then on, you will also use your campus card to log in at the multifunctionals. If you still have personal print credit on your account (at least 5 euros) and expect to remain an employee, you can request a refund (see 'print credit and refunds' above).

Xerox: Visit myprintportal to redeem your voucher and recieve print credits. Log in with your Solis-id and password.

If you need to use the print facilities in the University Library and you do not have a Solis-id, please go to the counter of the library and request a guest Solis-account. That account gives you free of charge access to the scanfacilities of the printer. For prints or copies, you need print credit: see "Print credit and refunds" on this site.

Good to know if you have purchased print credit as a guest:

• Your guest Solis-account automatically expires after one year. Prolong it timely if you want to keep your print credit.
• As soon as your Solis-account is disabled, your print credit expires as well.
• With a guest Solis-account you do not get a refund.
• The remaining print credit can be read on the display of the printer.