Communicating with students or colleagues and contacts with different cultural backgrounds can sometimes turn out differently than you would have expected. Why is it that some international students linger at the information desk or after class expectantly even after you feel you've already answered their questions? Or why does an international colleague not join the rest of the team for lunch at noon sharp? How can these unexpected situations be understood and how can you deal with them in your daily work?
NB. this course is given in Dutch.
If you want to deal appropriately, effectively and with confidence with a diverse group of students and colleagues, it helps when you are aware of your own and cultures of others. In the training Intercultural Awareness you will get to work, together with other SAS (Support and Administrative staff) colleagues, to develop competences that will help you deal with (inter)cultural situations. You learn how to reflect on your own experiences, in order to give you insights into situations where differences could play a role. You will explore how these can influence your contact and communication and what would be possible other strategies.
More insight into the way in which you communicate with students and/or colleagues with diverse backgrounds, its impact and different ways on how to handle unexpected situations.
Concretely this means that after following this ‘Intercultural Awareness’ training:
- You have gained more insight into your own personal and organisational culture: a high degree of cultural self-awareness.
- You can look critically at models about culture (something that is needed in times of mobility, migration and globalisation).
- Besides being able to recognize intercultural situations, you have gained insights into your own role within and attitude towards intercultural situations and can reflect upon them.
- You are able to facilitate (intercultural) communication with different target groups with more confidence.
The training exists of 4 times 3 hours spread over two quarters (see below for the data). You are expected to follow all four training sessions. Furthermore we ask you to try out some of the learned strategies at work during the training period and make some small assignments. After completion of the training participants will be asked to fill in a short evaluation.
In the training you will acquire a concise theoretical base, after which we will dive into practical situations at work. Using different working methods you will work on this during the training.
A few examples of what we will discuss are:
- What is culture? What do intercultural communication and intercultural competences entail? And why is this important for me as SAS employee in terms of internationalisation and diversity?
- The unwritten laws and rules at the work floor: insights into your own (cultural) identity and academic and societal context within internationalisation and diversity.
- How can I recognise an intercultural situation and what are the possible strategies of communication and coming to solutions?
The training will be provided by trainers of the Expertise Network Intercultural Communication (ENICC), part of the department Languages, Literature and Communication (HUM) and by order of HR.
A maximum of 18 participants.
During the training you work on the development of your intercultural competences. You will receive a certificate of attendance when you have attended all sessions.
Free of charge for PhD candidates of the Graduate School of Life Sciences.