All complaints about the services of FSC are to be submitted to 1 of the FSC Reporting Centres. The person who has reported the complaint will receive confirmation of each complaint via email. The complaint is forwarded to the manager of the Department concerned or to the Director of the FSC.
Communication after the complaint
The person who has reported the complaint is contacted as soon as possible after the report. The complaint is discussed with you and settled resulting from this contact. You will receive an email containing the specifics of the settlement of your complaint.
The complaints procedure is part of the FSC quality system. Correct processing and settlement of complaints is part of the annual external audit.